Oh boy, seems like this SIA-affiliated budget carrier had screwed it up again for being "not flexible" in pacify those passengers they left in a lurch with their "uncompromisable" after sale rules and regulation.As competition heating up, should Tiger Airways continue to behave in this manner?
(P.S: Tiger Airways was the only budget carrier I travelled on so far, I'm glad nothing unpleasant happened but with this unpleasant incident I really hope I don't get screw for nothing, please. )
SIA affliated means nothing. Tiger is a budget carrier period. ACS Barker also affliated to ACS(I), which means nothing to the quality of the students / education.
ReplyDeleteWhy not take a look at Tiger's conditions of carriage before complaining? This is what you have agreed to when you purchased the ticket.
"10.2 Cancellation, Changes Of Schedules:
At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation or changes to the schedule so as to depart more than four (4) hours before or after the scheduled departure time, the Passenger may elect, either:
a.To be carried at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or
b.To retain the value of your fare in a credit account for your future travel provided you re-book within six (6) months there from; or
c.To receive a refund in accordance with these Terms & Conditions."
Totally different story at SIA conditions of carriage.
Hi "Anonymous",
ReplyDeleteProbably, rules & regulation like these are in place to ensure the operators are being protected in some sticky situations, no doubt.
But they should exercise some form of flexibility on case-by-case basis and shouldn't take us, the consumers, for granted when things turn ugly.
Thanks for your input